Frequently Asked Questions

Find answers to common questions about SolaHD industrial power quality products, ordering, and support.

What is SolaHD?

SolaHD (formerly Sola/Hevi-Duty) is a leading manufacturer of industrial power quality products including power supplies, transformers, UPS systems, surge suppressors, and power conditioners. With over 70 years of experience, SolaHD products are trusted by engineers worldwide for reliable power protection in demanding industrial environments.

Is Gross Automation an authorized SolaHD distributor?

Yes, Gross Automation is a factory-authorized SolaHD distributor. We have direct access to the full SolaHD product line and can provide technical support, competitive pricing, and fast shipping on all SolaHD products.

What types of power supplies does SolaHD offer?

SolaHD offers a comprehensive range of industrial power supplies including: DIN rail mount power supplies (SDN, SDN-C, SDN-P, SDP series), enclosed power supplies (SFL, SCP series), extreme environment IP67-rated power supplies (SCP-X series), linear power supplies, and modular power supplies. Output voltages range from 5VDC to 48VDC with various power ratings.

What is the difference between SDN and SDN-P series power supplies?

The SDN series are standard DIN rail power supplies offering reliable performance for general industrial applications. The SDN-P series are premium power supplies with additional features including Power Boost capability (150% overload for 4 seconds), wider operating temperature range, and enhanced diagnostics with DC OK relay contact.

Does SolaHD make UPS systems for industrial applications?

Yes, SolaHD offers several UPS product lines designed for industrial environments: SDU series (DIN rail DC UPS), S2K series (line-interactive), S3K series (mini tower line-interactive), S4K series (industrial online), and S5K series (modular online UPS). These are designed to protect PLCs, HMIs, and other critical industrial equipment.

What transformer types does SolaHD manufacture?

SolaHD manufactures a wide range of transformers including: general purpose distribution transformers, automation transformers, industrial control transformers, drive isolation transformers, K-factor transformers for non-linear loads, buck-boost transformers, and low temperature rise transformers. Available in single-phase and three-phase configurations.

How do I select the right surge suppressor?

SolaHD surge suppressors are categorized by application: STV series for AC power protection (panel mount and DIN rail), STF series for active tracking filters, STC series for data/signal line protection (Ethernet, telephone, coax). Consider the voltage, current rating, response time, and connection type for your specific application. Contact us for assistance with product selection.

Do you ship SolaHD products nationwide?

Yes, Gross Automation ships SolaHD products to all 50 states. Most in-stock items ship within 24-48 hours. We offer various shipping options including ground, expedited, and overnight delivery. Contact us for shipping quotes on large or heavy items like transformers.

How do I get a quote for SolaHD products?

You can request a quote by calling us at +1 (262) 252-1600, emailing [email protected], or using the Request Quote button on any product page. Please include the catalog number, quantity, and your shipping location for the most accurate quote.

What is the warranty on SolaHD products?

SolaHD products come with manufacturer warranties that vary by product type. Most power supplies and UPS systems carry a 2-3 year warranty, while transformers typically have a 1-year warranty. Contact us for specific warranty information on any product.

Can I get technical support for SolaHD products?

Yes, Gross Automation provides technical support for SolaHD product selection and application questions. For complex installations or troubleshooting, we can also connect you with SolaHD factory technical support. Call us at +1 (262) 252-1600 or email [email protected].

Are SolaHD products UL listed?

Yes, most SolaHD products carry UL, cUL, and CE certifications. Many products also meet additional standards including IEC, EN, and specific industry requirements. Check the product specifications or contact us for certification details on specific models.